Shipping & Delivery
WE SHIP WORLDWIDE (INCLUDING RUSSIA)
Our orders are shipped from the Netherlands. We have extremely fast world wide shipping. Shop confidently knowing that exchanges and returns are easy.
For The Netherlands and Belgium orders placed before 13:00 are delivered the next working day for only 5.95 euro.
For Germany orders placed before 22:00 are delivered within 48-72 hours.
We aim to ship all orders within one working day, however during peak periods it may take up to two. Transit times displayed below are on top of this time. Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package. Our shipping fees always include customs duties and import taxes. Please note that shipping to remote areas may take a day or two longer.
Please see below for more information:
|
Zone |
Service |
Cost |
Estimated Delivery |
Free shipping for orders above |
|
Belgium, Germany & the Netherlands |
Fedex/TNT |
€ 5,95,- |
1-2 business days |
€ 500,- |
|
Europe zone 1 |
Fedex/TNT |
€ 12,95,- |
2-7 business days |
€ 500,- |
|
Europe zone 2 |
Fedex/TNT |
€ 12,95,- |
1-2 business days |
€ 500,- |
|
Canada & the United States |
Fedex/TNT |
€ 25,- |
3-7 business days |
€ 500,- |
|
Asia |
Fedex/TNT |
€ 30,- |
3-7 business days |
€ 500,- |
|
Australia & New Zealand |
Fedex/TNT |
€ 30,- |
3-7 business days |
€ 500,- |
Zone
| Zone | Countries |
| Belgium, Germany & the Netherlands | Belgium, Germany & the Netherlands |
| Europe zone 1 | Austria, Czech Republic, Denmark, Finland, France, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Spain, Sweden & United Kingdom |
| Europe zone 2 | Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia & Switzerland |
| North America | Canada, Mexico & the United States |
| Rest of World | Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore & South Korea |
Once your order ships, you should receive a shipping confirmation. If it’s been more than two business days and you haven’t received tracking information, feel free to email us at care@mersino-originale.com to make sure your order is on its way. Business days are Monday to Friday. Weekends and bank holidays are excluded. Orders placed on a weekend or bank holiday day will be collected on the next business day.
INSURANCE
When your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.